Small Business and Great Customer Service {Part 2}

Welcome to Part 2 of Small Business and Great Customer Service

I mentioned in Part 1 of this two part series, about a great story with a customer and I'm here today sharing another story, which proves how time and listening can result
in great things.

As mentioned in the video, this is an Author you need to know:  Dale Carnegie

And here's a great website you can rely on for worthwhile reading about Small Business. 

Happy Success to you!

      

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Small Business and Great Customer Service {Part 1}

Hi Friends,

This series of Small business and Customer Service will be broken into two parts...here's part 1.

I recently mentioned on Facebook how I'd like to share my lessons on customer service...so today's post

 is brought to you by the 

letters S and B

For Social Butterfly

And Small Business

While customer service has changed dramatically with the use of the internet, there are still some cases where you get the pleasure of networking in person.  I approach each new person I meet, whether in a working environment (Craft Show) or casual, as a future relationship which could lead to referring my business 

or being a regular customer.  As well, I just love meeting new people hence, social butterfly.

Here's the Facebook post I mention in the video sharing how I made someones day, and they in return, made mine.

I posted this question on my Facebook page, and she replied with an answer and two compliments. 

Because of extra time, listening, and talking, I've possibly expanded my customer base.  So via the traditional way, I've built a relationship with a buying customer who then could happily share me/Handmade by Hilani, with her friends and co-workers.  

Thanks for reading along...until next time.

In Part 2, I'll be talking about an Author that you need to know well, another sweet customer story and final thoughts on customer service & your small business.

For Part 2, click here

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